Returns:

• Our return policy is 14 days for physical products. If 14 days have passed since you received your products, we, unfortunately, cannot offer you a refund or exchange. 
• We provide return labels for any manufacturer defect otherwise shipping return costs are the customer's responsibility.
• Returns, refunds and, or exchanges are approved or denied at our sole discretion.
• Shipping Fees are NON-REFUNDABLE.
• Most refunds, returns and, or exchanges will incur a 15% restocking fee.

Exchanges:

• Ship the product back to us. It might take up to 5-7 days for us to receive. Once we receive it, we will ship out the exchange immediately.  
• Each exchange should be accompanied by a RMA form.

• Each return should be accompanied by a RMA form.
• Send the product and your completed return slip to the address provided to you by our customer service agents.
• We reserve the right to deny any exchange if the item is clearly not in new condition or does not meet the standards listed above.
• For any questions or concerns, please email us at info@coveredbrands.com

Late or Missing Refunds:

• Check Your Bank Account
• Contact Credit Card Company
• Processing time normally takes 1-3 business days 

Disclaimer:

If you are shipping items over $75, we would highly suggest shipping the product back to us with tracking and insurance so that if the product is lost in transit, you are protected.