Shipping Policy

(Shipping Policy)

Within seconds of you placing your order, you will receive an email confirmation with shipping details about your order.
Shipping speed depends on the type of shipping you choose at checkout. It generally takes from 2-3 days for you to receive your order within the United States. For exact estimates, please check the chart below:
 
During Holiday times such as Christmas, there may be slightly delayed shipments. If we have address issues, we always reach out to customers for confirmation. Thus, in rare circumstances, it may take a few days longer.

We are currently working on setting up quicker/expedited shipping methods!

We offer STANDARD DOMESTIC USPS PRIORITY MAIL SHIPPING for the contiguous USA. Unfortunately, due to unreliable deliveries, we are unable to offer USPS shipping rates internationally. 

Please make sure to reach out to us in the event that you experience a longer than usual wait time. Our customer service team will always respond within 24 hours! info@coveredbrands.com

More Info:

International Customers (outside of the USA) are responsible for paying customs duties/taxes/VAT to their individual governments when the product arrives at their destination country. 

Tracking: 

  • We update tracking information as soon as the label for the order is printed. 
  • We send a tracking confirmation email for your convenience as soon as the tracking has been updated. 
  • If your tracking shows saying "shipping label is created" but you don't see any updates, please allow 1-2 days for an update. 

Lost Package? 

  • If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter! Email us at info@coveredbrands.com 
  • If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately! We will help out in every way that we can. Email us at info@coveredbrands.com
    • If you have any questions about the location of your package or any tracking information, you can find the customer service numbers for the couriers that we provide below.
    DHL (800) 225-5345 
    USPS (321) 287-2014
    UPS (800) 742-5877
    FEDEX (800) 463-3339

    More Information: 

    • For International Orders please allow some extra time since orders frequently get held up in Customs. It may take up to 30 days in some rare cases to receive an international order. This is no fault of ours or the shipping company. This is up to each individual country's government. 
    • We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them!